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Support
Last updated: April 13, 2026
Get in Touch
If you have questions, issues, or feedback, we're here to help. Email us at [email protected] and we'll get back to you within 24 hours on business days.
Common Questions
- Words not updating? — Word balance refreshes after each successful humanization. Try reloading your Account page. If the issue persists, contact support.
- Can't use words / humanization is blocked? — This usually means your subscription is expired, past-due, or cancelled. Check your subscription status on your Account page. If your payment failed, update your payment method to restore access.
- Subscription is past-due? — Your card was declined. Go to your Account page and click "Update payment method" to resolve. Once payment succeeds, your word balance will be restored automatically.
- Trial words running out quickly? — During your 7-day trial, words are distributed gradually across the trial period. If you'd like access to your full word balance immediately, click "Finish trial now" on your Account page — your card will be charged and the full allocation unlocks right away.
- Can't log in? — Try requesting a new one-time code. If the issue persists, contact support.
- Want a refund? — See our Refund Policy. Refunds are available within 7 days of purchase if no words have been used.
- Cancel subscription? — You can cancel anytime from your Account page. Your plan stays active until the end of the current billing period.
Response Times
We typically respond within 24 hours on weekdays. For urgent billing issues, include "URGENT" in your subject line.